Privacy Policy

Last updated: 15 January 2025

Your Privacy Matters

At Doc Assist, we're committed to protecting your privacy and ensuring the security of your personal and business information. This policy explains how we collect, use, and safeguard your data while providing our AI-powered legal document services.

Quick Summary

  • • We only collect data necessary to provide our services
  • • Your documents and data are encrypted and secure
  • • We never sell your personal information to third parties
  • • You have full control over your data and can delete it anytime

Information We Collect

Account Information

When you create an account, we collect:

  • • Name and email address
  • • Company information (if applicable)
  • • Profile picture (optional)
  • • Authentication data (encrypted)

Document Data

To provide our services, we process:

  • • Document content for AI analysis and summarisation
  • • Template usage and customisation data
  • • Collaboration and sharing preferences
  • • Version history and edit logs

Usage Information

We automatically collect:

  • • Device and browser information
  • • IP address and location data
  • • Feature usage and analytics
  • • Performance and error logs

How We Use Your Information

Service Delivery

  • • Document processing and AI analysis
  • • Template personalisation
  • • E-signature coordination
  • • Collaboration features

Account Management

  • • Authentication and security
  • • Billing and subscriptions
  • • Customer support
  • • Service communications

Improvement & Analytics

  • • Service optimisation
  • • Feature development
  • • Usage analytics
  • • Security monitoring

Legal Compliance

  • • Regulatory requirements
  • • Fraud prevention
  • • Legal obligations
  • • Audit and compliance

Data Security & Protection

We implement industry-leading security measures to protect your information:

Encryption

All data encrypted in transit (TLS 1.3) and at rest (AES-256)

Access Controls

Role-based permissions and multi-factor authentication

Infrastructure

SOC 2 Type II certified hosting with regular security audits

Monitoring

24/7 security monitoring and incident response procedures

Your Data Rights (GDPR)

Under GDPR and UK data protection laws, you have the following rights:

Right to Access

Request a copy of your personal data

Right to Rectification

Correct inaccurate or incomplete data

Right to Erasure

Request deletion of your personal data

Right to Portability

Export your data in a machine-readable format

Right to Object

Object to processing for specific purposes

Right to Restrict

Limit how we process your data

Contact & Questions

If you have questions about this policy or wish to exercise your data rights, please contact us:

Email: privacy@docassist.co.uk

Post: Doc Assist Ltd, Data Protection Officer, London, UK

Response Time: We'll respond within 30 days